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Service Advisory

Update 2 – Hurricane Irma – Puerto Rico and Florida Keys

(Miami, FL 09/07 - 5pm) We would like to update our network partners and customers on the recent developments in Caribbean and USA.

Puerto Rico Update – SJU Office is Currently Closed.
SJU office will remain closed today.  The government offices and services are focused in re-establishing the essential services, utilities and to open the main roads which have a lot of trees and obstacles that does not allow the fluid traffic.  The Island remains under a flood warning, around 70% of the Island has no power, 19% has no water service and over 3,000 people are in shelters at this moment.

We will continue monitoring the current situation and will inform when the normal operations can be re-established.

Hurricane Irma Update – Miami and Orlando Office are Currently Closed.
As Hurricane Irma approaches Florida, DB Schenker is working hard to ensure the safety of both our employees and your cargo.  While a few days away, Irma is increasingly likely to target parts of the Florida peninsula this weekend.  The Schenker Miami and Orlando offices will be closed on Friday, September 8th

In order to secure your cargo we have under taken the following measures:

  • We are working jointly with our airline partners to expedite as much freight as possible before the airport closes.
  • High pile racking is being maximized to reduce the amount of cargo on the warehouse floor.
  • All freight (where possible) will be placed on top of skids to add additional height
  • Pick-ups will only be scheduled and freight will be received in our facilities until hurricane warnings are issued.
  • Security cameras and alarms will continue to be monitored throughout the storm.
  • We are currently working on rerouting cargo to other Schenker facilities, when feasible, until the storm passes.

For ocean freight cargo please note:
All three South Florida seaports are expected to be under “Port Condition Whiskey” status starting 8 a.m. Wednesday, according to the U.S. Coast Guard. That means heightened preparations will be in force with the possibility of gale force winds of 39-54 miles per hour entering South Florida within 72 hours.  As part of the plan, operators of oceangoing cargo and passenger vessels have been advised to be prepared to exit the ports as soon as possible.  We will continue to monitor closely. 

For air freight cargo please note:
Most airline partners have already cancelled all flights on Saturday and Sunday.  Weather permitting, they might resume operations on Monday.  Miami International Airport is closely monitoring the storm and will close when sustained winds reach 55 miles per hour.

Below links will provide latest information on opening and closings in Miami Dade County – Port of Miami and Airport and Orlando:  http://www.miamidade.gov/emergency/ and http://www.cityoforlando.net/emergency/ for Orlando. We appreciate your business and look forward to getting back to our regular schedule but in the meantime we ask everyone’s focus is on safety.

We will continue to monitor the storm closely and provide everyone with updates accordingly.

In the event that you cannot contact your local DB Schenker office due to communication problems, please reach out during business hours (5am PST to 5pm PST) to:

Phone: +1 (800) 225-5229 (in USA)
Phone: +1 (602) 458-6200 (outside USA)

Last modified: 07.09.2017

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