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Standards in business conduct

Complying with statutory legislation

DB Schenker stands for the transportation and logistics activities of Deutsche Bahn(DB) and is committed to comply with international and national law.

 Furthermore, the Group has defined DB's Code of Conduct - ethical standards for business behavior that are anchored throughout the company.

DB's Code of Conduct defines standards and expectations for day-to-day business activities of our employees and executives. Our managers act as role models in this respect.

Based on laws and DB's Code of Conduct, clear agreements have been made and still are being made within the DB Group and stand for ethical behavior in business in accordance with rules and other regulations. These internal stipulations provide guidance for employees and executives in all business transactions and customer contacts. Internal regulations define conduct in particular for the following situations:

  • Benefits – Give and Take

Transparent guidelines on how to deal with benefits from third parties or gratuities from the company itself

  • Protecting assets

Guideline on protecting business and trade secrets as well as DB Group’s assets

  • Cartel law / Price fixing

Information and guidelines for how to avoid competition-restricting agreements, price fixing and offers that restrict fair competition

  • Agents, brokers, consultants

Rules on both cooperation and selection

  • Conflicts of interest

Guidelines on how to avoid conflicts of interests i.e. between private interests of employees and its employer

Report Concerns

DB Schenker aims to act in an ethical manner in all business transactions and in compliance with statutory provisions. However, situations might occur in which information about suspected violations of law or serious misconduct needs to be reported. DB Schenker therefore offers various channels for customers, business partners and employees to submit reports about suspected infringements.

DB Schenker

Integrity is one of DB Schenker’s key principles. Please help us ensure all DB Schenker employees conduct themselves in an ethical manner. If you observe misconduct, do not hesitate to file a report through the DB Schenker Alert Line.

The DB Schenker Alert Line is available 24 hours per day, 7 days per week, 365 days per year, worldwide. This guarantees accessibility to every DB Schenker customer, business partner, and employee regardless of time or place. The DB Schenker Alert Line was established as a supplement to the existing reporting channels, which include the Corporate Compliance Department and the ombudspersons. The DB Schenker Alert Line is a service provided by our business partner, GCS Europe Ltd. All reports will be handled by dedicated experts.

Where local laws allow it, reports can be made anonymously through the DB Schenker Alert Line, but we encourage you to include your name when submitting a report.

The DB Schenker Alert Line was established for reporting conduct that is inconsistent with DB Schenker’s commitment to conducting business to the highest standards of ethics and integrity. The type of misconduct that can be handled through the DB Schenker Alert Line varies due to different laws around the world. If your report contains information that cannot be handled through the DB Schenker Alert Line, you will receive a message explaining this and providing further information about where your report can be made.

The DB Schenker Alert Line may not be used to knowingly submit false or slanderous statements or information. Improper submissions of this nature can give rise to serious consequences under civil or criminal law.

In order to simplify communications through the DB Schenker Alert Line, please use your Report Number and Personal Identification Number that you will receive after filing your report. If your report was submitted anonymously, communications will not reveal your identity.

Reports will be handled confidentially. Under some circumstances, however, public authorities can invoke applicable laws and compel the company to disclose information submitted via the DB Schenker Alert Line. Please click here to view our Data Privacy Policy:

Data Privacy Policy

(PDF | 0.14 MB)
PDF Download

You can access the DB Schenker Alert Line as follows:

Via our website: DB Schenker Alert Line

Via the phone:

Country

Dialing Number

US

855-441-6844

Australia

1-800-61-3900

Austria

0800-291-846

Brazil

0800-891-2869

China

10-800-110-1230

Czech Republic

800-142-355

Finland

0800-9-17201

France

0800-91-1079

Germany

0800-182-5382

Hong Kong

800-96-4839

India

000-800-100-1629

Italy

800-788670

Japan

00531-110276

Malaysia

1-800-81-7043

Mexico

001-855-256-1258

Netherlands

0800-024-9793

Norway

800-11747

Poland

00800-151-0057

Singapore

800-110-2056

South Africa

0800-99-1250

Spain

900-99-1032

Sweden

020-792473

Thailand

001-800-11-0029263

UK/Northern Ireland

0808-234-0927

Kenya

855-446-0308

Lithuania

855-446-0308

Serbia

855-446-0308

Slovenia

855-446-0308

All other countries

855-314-6245

Last modified: 12.08.2014

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