Freight integrity

DB Schenker makes every effort to maintain the maximum level of freight integrity. However, problems do occur.

Credit Card Dispute Form 

Resolving any discrepancies

If there are any charges on your credit card for DB Schenker services you dispute, just notify us.

Filing a Claim 

Filing a Cargo loss or Damage claim

Everything you need to know about what can be claimed, who can file a claim, types of claims, time limits and more.

Refund Request 

When you can expect a refund

A delay in delivery of our Guaranteed products does not apply to conditions beyond our control.